Privacy Policy

Boiling Lake Tours Dominica ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

1. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, email address, phone number, and country of residence provided when booking or contacting us.
• Payment Information: Payment is processed securely through PayPal. We do not store your card details on our servers.
• Booking Details: Tour date, number of guests, special requirements, and communication history.
• Usage Data: Pages visited, time spent on site, browser type, and referring URLs collected via Google Analytics.
• Communications: Messages you send us via the contact form, email, or WhatsApp.

2. How We Use Your Information

• To process and confirm your tour bookings.
• To send booking confirmations, pre-departure information, and post-tour follow-ups.
• To respond to your inquiries and provide customer support.
• To send promotional emails and tour updates (only if you opt in).
• To improve our website and services based on usage analytics.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share data with:

• PayPal: To process payments securely.
• Supabase: Our database provider, used to store booking and account data.
• Resend / Twilio: Email and SMS providers used to deliver booking notifications.
• Google Analytics: Anonymised usage data to understand site traffic.
• Legal Authorities: When required by law or to protect our rights.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience. These include session cookies (essential for the site to function) and analytics cookies (Google Analytics). You can disable cookies in your browser settings, though some features may not work correctly.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are kept for a minimum of 3 years for accounting and legal purposes. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement industry-standard security measures including HTTPS encryption, secure database access controls, and limited staff access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications at any time.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at our contact page.

8. Third-Party Links

Our website may contain links to third-party sites (e.g. TripAdvisor, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our site after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out via our contact page or call us at +1 (767) 225-1971.